Question 1

How do you ensure product quality?

Accepted Answer

We work directly with trusted farms and suppliers who follow the highest quality standards. Our organic products are certified by accredited agencies like LACON and Ecocert, and we can provide certification documents when available. We conduct regular quality checks across all our products to ensure freshness and purity.

Question 2

Which areas in Ahmedabad do you deliver to?

Accepted Answer

We currently deliver to Science City and Thaltej areas in Ahmedabad. Contact us to check if we deliver to your specific location within these areas.

Question 3

How fresh are your products, especially coconut water?

Accepted Answer

Our coconut water is harvested and delivered the same day for maximum freshness. Other products are sourced directly from farms and stored in optimal conditions. We maintain a cold chain for perishables and rotate inventory to ensure you always get the freshest products.

Question 4

What are your delivery times and charges?

Accepted Answer

We deliver daily between 7 AM to 10 AM for coconut water, and 10 AM to 6 PM for other products. Delivery charges vary by area and order value. Orders above ₹500 qualify for free delivery in most areas.

Question 5

How do I place an order?

Accepted Answer

The easiest way is through WhatsApp - just send us a message with your requirements. You can also call us or use the contact form on our website. We'll confirm your order, delivery time, and send you payment details.

Question 6

What payment methods do you accept?

Accepted Answer

We accept cash on delivery, UPI payments, bank transfers, and digital wallets. Payment can be made in advance or at the time of delivery, whichever is convenient for you.

Question 7

Do you offer subscriptions for regular delivery?

Accepted Answer

Yes! We offer flexible subscription plans for coconut water and other regular items. You can choose daily, weekly, or monthly deliveries and pause or modify your subscription anytime via WhatsApp.

Question 8

What if I'm not satisfied with a product?

Accepted Answer

Your satisfaction is our priority. If you're not happy with any product, contact us within 24 hours of delivery. We'll either replace the item or provide a full refund, depending on the situation.

Question 9

How do you ensure product quality during transport?

Accepted Answer

We use insulated containers for temperature-sensitive items, protective packaging for fragile products, and maintain proper handling throughout the delivery process. Our delivery team is trained in product care and handling.

Question 10

Can I visit your store or see the farms?

Accepted Answer

We operate primarily on a delivery model, but we'd be happy to arrange farm visits for interested customers. Contact us to schedule a visit to see our sourcing practices firsthand.

Question 11

Do you offer bulk discounts for offices or large families?

Accepted Answer

Absolutely! We offer attractive bulk pricing for offices, housing societies, and large families. Contact us with your requirements and we'll create a customized package for you.

Question 12

How do I know when products are in season?

Accepted Answer

We update our product availability based on seasonal cycles and send notifications to our regular customers. Follow our blog or WhatsApp updates to stay informed about seasonal availability and special offerings.

Question 13

What's your policy on packaging and sustainability?

Accepted Answer

We use minimal, eco-friendly packaging wherever possible. Glass containers are reused, and we're working towards completely biodegradable packaging. We also have a bottle return program for certain products.

Question 14

Can I customize my order or request specific products?

Accepted Answer

Yes! We're happy to source specific products based on customer requests. We have a good network of farmers and suppliers to fulfill special requests for healthy, clean, and organic products.

Frequently Asked Questions