Terms of Service
Last updated: January 2025
Acceptance of Terms
By using our services, ordering products, or accessing our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our services.
Services Overview
Pranvikas provides quality food products and delivery services in Ahmedabad and surrounding areas. Our services include:
- Online and WhatsApp-based ordering
- Home delivery of fresh products
- Subscription services for regular deliveries
- Customer support and consultation
Ordering and Payment
Order Placement
- Orders can be placed via WhatsApp, phone, or our website contact form
- All orders are subject to product availability
- We reserve the right to refuse or cancel orders
- Prices are subject to change without notice
Payment Terms
- Payment can be made in advance or cash on delivery
- We accept UPI, bank transfers, digital wallets, and cash
- Subscription payments are due in advance
- Failed payments may result in service suspension
Delivery Terms
Delivery Areas
- We deliver within specified areas in Ahmedabad
- Delivery areas may change based on operational requirements
- Additional charges may apply for remote locations
Delivery Schedule
- Standard delivery times: 7 AM - 10 AM for coconut water, 10 AM - 6 PM for other products
- Delivery schedules may vary due to weather, festivals, or operational constraints
- We will notify you of any delays or changes
Delivery Responsibility
- Customers must be available to receive deliveries
- Failed delivery attempts may result in additional charges
- Products left unattended are at customer's risk
Product Quality and Returns
Quality Assurance
- We strive to provide the highest quality products
- Products are sourced from trusted and certified farms
- Quality issues should be reported within 24 hours of delivery
Returns and Refunds
- Defective or unsatisfactory products can be returned or exchanged
- Fresh produce returns must be reported immediately upon delivery
- Refunds will be processed within 5-7 business days
- Custom or special orders may not be returnable
Subscription Services
- Subscription plans can be modified or paused with 24 hours notice
- Subscription charges are non-refundable unless service is discontinued
- Subscription terms may change with prior notification
- Cancellation requires 48 hours advance notice
User Responsibilities
- Provide accurate delivery and contact information
- Make payments as agreed
- Handle products with care upon delivery
- Report issues promptly and honestly
- Respect our staff and delivery personnel
Limitation of Liability
Our liability is limited to the cost of products provided. We are not liable for:
- Delivery delays due to circumstances beyond our control
- Natural variations in fresh products
- Issues arising from improper storage after delivery
- Indirect or consequential damages
Intellectual Property
- All content on our website and materials is our property
- You may not reproduce or distribute our content without permission
- Our brand name and logo are protected trademarks
Privacy and Data Use
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
Modifications to Terms
We may update these terms from time to time. Continued use of our services after changes constitutes acceptance of new terms. We will notify customers of significant changes.
Dispute Resolution
- We prefer to resolve disputes through direct communication
- Legal disputes will be governed by Indian law
- Jurisdiction for legal matters will be Ahmedabad, Gujarat
Force Majeure
We are not liable for delays or failures due to circumstances beyond our control, including natural disasters, government restrictions, or supply chain disruptions.
Contact Information
For questions about these terms or our services:
- WhatsApp: +91 92270 06241
- Email: info@pranvikas.com
- Address: Ahmedabad, Gujarat, India
These terms constitute the complete agreement between you and Pranvikas regarding our services.